Terms and Conditions

Welcome to Zeen by Arfat. By accessing our website or placing an order, you acknowledge and agree to the following Terms & Conditions, designed to ensure a smooth, transparent, and secure shopping experience for every customer.

1. Intellectual Property Rights

All content on this website—including product images, designs, logos, text, graphics, descriptions, layouts, software, and digital elements—is the exclusive property of Zeen by Arfat.
Reproduction, distribution, or modification of any material without written permission is strictly prohibited.

All website content is protected under Pakistani copyright law and international copyright conventions. All rights are fully reserved.

2. Product Information & Display Accuracy

We aim to present all product details, colours, and images as accurately as possible.
However, differences in screen resolution, lighting, and natural fabric variations may cause slight discrepancies.
These are considered normal variations and not manufacturing defects.

3. Pricing & Availability

Product prices and availability may change without prior notice.

If an item becomes unavailable after your order is placed, our team will contact you and offer:

Store credit, or an alternative product.

4. Order Confirmation & Cancellation by Us

Once your order is placed, you will receive an email or SMS confirmation.
Zeen by Arfat reserves the right to cancel an order due to:

  • Payment or verification issues
  • Incorrect or incomplete information
  • Stock limitations
  • Suspected fraudulent activity

In such cases, store credit will be issued accordingly.

5. Secure Payments

We offer multiple secure payment options, including:

  • Cash on Delivery (COD)
  • Debit/Credit Cards
  • Online transfers
  • JazzCash / Easypaisa wallets
  • Store credit / online coupons

All online payments are processed through trusted, encrypted payment gateways to ensure your security and data protection.

6. Shipping & Delivery

Orders are processed and dispatched according to the timeline outlined in our Shipping Policy.
Delivery times may vary based on:

  • Your location
  • Courier availability
  • Weather or operational delays

Zeen by Arfat is not responsible for courier delays or any other external circumstances beyond our control.

7. Exchange & Return Policy

Cash refunds are not offered. Exchanges are provided only for:

  • Manufacturing faults
  • Wrong item delivered
  • Incorrect size (unused condition)

Store credit will be issued where applicable.

Return shipping costs are the customer’s responsibility, unless the mistake was from our side. For complete details, please refer to our Exchange Policy.

8. Order Cancellation (By Customer)

Orders can be cancelled only before dispatch.

Once the parcel is dispatched, cancellation is no longer possible. You may still request an exchange after receiving the product.

9. Privacy & Data Protection

Your personal information—including name, address, phone number—is kept strictly confidential.
We only share necessary details with courier partners for delivery purposes.

We do not sell, trade, or share your data with any unauthorised third parties.

10. Liability Disclaimer

Zeen by Arfat is not responsible for:

  • Delays caused by courier services, weather, or external factors
  • Misuse or mishandling of purchased products by the customer
  • Losses or issues arising from incorrect information provided by the customer during checkout

11. Right to Modify Terms

We reserve the right to update, revise, or modify these Terms & Conditions at any time.
Any changes will be posted on this page, and continued use of the website signifies your acceptance of the updated terms.